As Merchant Partnership Manager, you will own and grow the company’s relationships with its most important brand and merchant partners. You will be the bridge between these partners and the company’s internal teams. Your job is to make sure each partnership runs smoothly, delivers clear commercial value, and keeps getting better over time. You will negotiate deals, manage account performance, and turn partner feedback and market insight into real improvements to the products and services. This is a senior, highly visible role for someone who enjoys building long-term relationships with leading brands and wants to help shape a fast-growing platform.
Key Responsibilities
- Serve as the main point of contact between the company and key strategic partners. Keep partners aligned and build relationships that last.
- Build mutually beneficial partnerships with leading brands that create lasting value for both sides.
- Negotiate and close partnership agreements in line with the company’s business goals and market positioning.
- Work across teams (Sales, Finance, Customer Service, Product, Legal) so that the commercial, operational and service sides of each partnership run smoothly.
- Take full ownership of assigned accounts’ performance, with a focus on ROI, disciplined execution and good time management.
- Review partner performance regularly, collect feedback, and coordinate improvements to products, service quality and processes.
- Keep up with market trends, competitor activity and industry changes.
- Share insights and recommendations drawn from partner feedback and market analysis.
Requirements
- At least 6 years of experience in Sales, Key Account Management and/or Partnership Management.
- FMCG experience is preferred, especially managing supermarket and hypermarket channels.
- Experience in project management, merchant acquisition, supplier management or government relations is a plus.
- A product mindset, with the ability to learn quickly and adapt to new solutions.
- Strong business development and negotiation skills, and the ability to drive external partnerships independently.
- Ability to understand complex business needs and turn them into practical solutions.
- Analytical and data-driven in decision-making.
What’s on Offer
- A culture that invests in both personal and professional growth, with internal training, job rotation and clear paths for career advancement.
- An Employee Stock Ownership Plan (ESOP).
- Comprehensive private healthcare insurance and full statutory benefits.
- 100% gross salary during probation.
- An annual salary review based on performance.
- A young, creative and dynamic work environment, with annual company trips and regular team activities.
Client Overview
Our client is a market-leading B2B technology platform in Vietnam, recognized for over a decade as the #1 provider in digital rewards, loyalty, and voucher solutions.
As part of their strategic expansion, they are launching an innovative Person-to-Person (P2P) digital gifting solution. Designed to make social giving as simple and natural as sending a message, this new venture enables users to discover, choose, and send gifts anywhere, anytime. In partnership with one of Vietnam’s largest multi-million user social & messaging platforms, the product aims to embed digital gifting into everyday social interactions—celebrating birthdays, expressing gratitude, or sending daily tokens of appreciation.
