Our client is seeking an IT Assistant Manager (Supply Chain Management) to support, manage, and enhance IT solutions across its warehouse and supply chain operations. The company is a prominent global retail brand that leverages cutting-edge technology and retail solutions to optimize operations, ensure digital agility, and drive continuous growth. This role serves as a vital bridge between logistics and warehouse operations, global IT teams, and external vendors. Acting as an individual contributor, the ideal candidate will ensure system stability, lead incident resolution, drive continuous process improvement, and support large-scale SCM transformation projects.
Key Responsibilities
- Provide day-to-day IT support for Warehouse Management Systems (WMS) and related SCM applications to ensure stable operations for inbound, outbound, and inventory management.
- Develop an in-depth understanding of logistics workflows and regularly visit warehouse facilities nationwide to support business users and monitor system performance.
- Serve as the primary IT focal point for warehouse and supply chain incidents, coordinating recovery actions with business users, vendors, and global technical teams.
- Conduct root cause analysis (RCA) on recurring technical issues and execute permanent corrective and preventive actions.
- Support end-to-end implementation of SCM projects, including WMS enhancements, logistics platforms, warehouse automation, and new facility deployments.
- Facilitate project requirements gathering, user acceptance testing (UAT), rollouts, and hypercare support while tracking milestones for stakeholders.
- Analyze operational requirements from logistics and warehouse teams to design and propose process and system enhancements.
- Develop and maintain comprehensive system documentation, standard operating procedures (SOPs), and operational knowledge bases.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Supply Chain Management, Logistics, or a related field.
- At least 3 years of hands-on experience working with SCM systems, WMS, ERP, or related enterprise platforms.
- Strong foundational knowledge of warehouse operations, logistics processes, and supply chain management.
- Demonstrated experience in IT project coordination or project management within cross-functional environments.
- Strong problem-solving, root cause analysis, and analytical skills.
- Professional English communication skills for effective collaboration with regional and global stakeholders.
- Flexibility and willingness to travel and work on-site at warehouse locations nationwide as needed.
- Prior experience in the retail, e-commerce, or third-party logistics (3PL) sectors is highly regarded.
- Familiarity with Transportation Management Systems (TMS), SQL, scripting, or data reporting tools is an advantage.
- Competitive compensation package with performance-based bonuses.
- Employee merchandise discount program.
- 24/7 health and accidental insurance effective from day one (extending coverage to one family member).
- Clear pathways for professional growth and international career progression within the broader global corporate group.
- An entrepreneurial, fast-paced culture where individual initiatives deliver measurable business impact.
Client Overview
Our client is a top three global fashion conglomerate and Fortune Global 500-level retail powerhouse operating thousands of stores across the Americas, Europe, and Asia. They utilize a highly data-driven, vertically integrated SPA business model to seamlessly control everything from advanced textile R&D and global supply chains to massive retail operations. Engineered like technology, their product portfolio focuses on mass-scale, high-performance everyday essentials. They offer a fast-paced, meritocratic global corporate culture that heavily invests in leadership training and rapid career acceleration for high-performers.
