Country HR Manager

Key Responsibilities

1. Operational HR Excellence & Field-Level Engagement (Core Focus)

• Design, implement, and audit standardized HR SOPs and operational workflows across all divisions (Corporate Office, Cold Chain Warehouses, Logistics, and Field Sales).

• Hands-on Site Audits: Regularly conduct on-site evaluations at warehouses and operational facilities to understand actual working conditions, identify risks, and address workforce misalignment.

• Ensure 100% compliance with Vietnamese Labor Laws, occupational safety, and health regulations, particularly for specialized/hazardous environments (e.g., cold storage facility standards).

2. Strategic Workforce Planning, Personas & Level-based C&B

• Workforce Persona & Job Mapping: Define precise candidate profiles and physical/technical requirements for specialized roles (e.g., cold-chain warehouse labor vs. corporate roles) to prevent recruitment mismatch.

• Level-Based Offer & Compensation Architecture: Establish clear salary bands, grading structures, and tailored offer strategies for each job level. Develop specific incentive/allowance schemes (e.g., cold-storage allowance, operational shift bonuses) to attract and retain the right talent.

• Supervise C&B operations, payroll accuracy, performance appraisal systems (KPIs/OKRs), and employee relations.

3. Proactive Advisory & Incident Management

• Act as a proactive strategic partner to the CEO/BOD; anticipate operational issues, analyze root causes, and present data-backed HR solutions before problems escalate.

• Drive workforce efficiency and resolve hiring/retention bottlenecks through active data tracking and field feedback loops.

4. Talent Acquisition, L&D & Culture

• Build targeted recruiting channels for diverse labor pools (frontline/blue-collar workers, technical warehouse staff, commercial teams, and senior executives).

• Design practical onboarding and training programs tailored to operational safety and job execution.

Requirements

• Minimum 3–5 years of experience as an HR Manager, Country HRBP, or Head of HR in FMCG, Food & Beverage, Cold Chain Logistics, Warehousing, or Multi-site Distribution.
• Fluent in English (Advanced Business Proficiency) — capable of direct reporting, strategy presentation, and professional communication with Executive Leadership.
• Field-oriented & Hands-on: Willingness to visit warehouses, logistics hubs, and operational sites regularly.
• Does not wait for management to highlight problems; demonstrates high initiative in identifying operational gaps.
• Strong expertise in Job Architecture, Grading Systems, and Level-Based Compensation Design (knowing how to benchmark and structure offers for different job tiers).
• Deep understanding of Frontline/Warehouse Workforce Planning (understanding physical work demands, gender/operational suitability, and shift dynamics).
• Solid background in process standardization, SOP creation, and labor law.
• Sharp observation skills, strong stakeholder management, crisis management, and persuasive communication.

Client Overview

Our client is an established Vietnamese enterprise with over 30 years of operation in the FMCG & Food Distribution sector. Operating a nationwide multi-channel network (including Cold Chain Logistics, Warehousing, Modern Trade, Traditional Trade, and HORECA), the company specializes in manufacturing, importing, and distributing food products. The business focuses on building standard internal operational processes, driving workflow efficiency, and maintaining a professional, performance-driven working environment.