Role Purpose

Reporting to the Executive Board, the Operations Director will be the architect of the company’s fulfillment and logistics ecosystem. You will lead cross-functional teams to optimize end-to-end supply chain flows, strictly manage 3PL performance, and champion operational excellence initiatives to ensure maximum efficiency and profitability during both BAU (Business As Usual) and mega-campaign peaks.

Key Responsibilities

A. Strategic Leadership & Financial Planning

• Strategic Blueprinting: Define, cascade, and govern quarterly Objectives and Key Results (OKRs) across the Operations department (Supply Chain, Logistics, and Ops Excellence).
• P&L & Budget Control: Formulate the annual Operations budget. Establish rigorous monitoring frameworks to track expenditures and ensure cost-efficiency against approved financial targets.
• Continuous Improvement: Champion a culture of operational excellence, initiating transformative projects that drive down overall operating costs while elevating service delivery.

B. End-to-End Supply Chain & S&OP Mastery

• S&OP Leadership: Orchestrate the monthly Sales & Operations Planning (S&OP) cycle, bridging the gap between Commercial forecasting and Supply capabilities.
• Inventory Optimization: Maintain optimal inventory health. Balance the lowest possible Days of Inventory (DOI) while strategically mitigating Out-of-Stock (OOS) risks.
• Lifecycle Management: Oversee the end-to-end Purchase Order (PO) process. Collaborate tightly with Commercial teams to proactively liquidate Slow-Moving and Obsolete (SLOB) stock.
• Capacity Planning: Align inbound inventory forecasts with 3PL warehousing capabilities to ensure bottleneck-free operations.

C. Logistics, 3PL & Reverse Flow Management

• Partner Management: Lead the 3PL management unit, setting stringent SLAs and enforcing KPIs across a vast network of logistics and fulfillment partners.
• Peak Season Execution: Architect resource planning and command operational execution during high-traffic e-commerce mega-campaigns.
• Reverse Logistics Control: Build robust frameworks for marketplace returns, ensuring zero-leakage authorization processes and minimizing non-saleable stock impact.
• Reconciliation & Compliance: Drive routine inventory reconciliations between internal systems and 3PL WMS. Audit and reconcile fulfillment fees charged by external platforms and partners.
• First-Mile & FBP: Ensure seamless pickup/drop-off cycles and coordinate complex inbound flows to marketplace-operated warehouses (Fulfillment by Platform).

D. Operations Excellence & Process Re-engineering

• Process Architecture: Lead the mapping, gap analysis, and redesign of the entire operational value chain (Demand Planning, Procurement, Inbound/Outbound, Last-mile, Returns).
• Lean Methodologies: Implement Lean/Six Sigma principles to eliminate waste, reduce failed deliveries, and minimize inventory discrepancies.
• Risk Mitigation: Proactively identify systemic vulnerabilities and design robust contingency plans to safeguard business continuity.
• Standardization: Develop, update, and rigorously enforce internal and external Standard Operating Procedures (SOPs).

Candidate Qualifications

• Experience: 10+ years of progressive experience in Supply Chain, Fulfillment, or Logistics, with a minimum of 5 years in senior leadership roles.
• Industry Knowledge: Deep expertise in Omni-channel Retail or E-commerce operations is highly preferred.
• Methodology Expertise: Strong practical background in process mapping, activity-based costing, and Lean Six Sigma/Continuous Improvement frameworks.
• Analytical Prowess: Highly data-driven with the ability to leverage Business Intelligence (BI) tools for strategic decision-making.
• Leadership Traits: Results-oriented with a strong bias for action, exceptional stakeholder management, and a track record of developing high-performing teams.
• Education & Language: Bachelor's degree required (Master’s degree is a strong plus). Fluent in written and spoken English.

Client Overview

Our client is a premier E-commerce Enabler and digital retail partner leading the Southeast Asian market. They empower global and local brands to accelerate their online retail growth by providing end-to-end e-commerce solutions. Managing multi-channel operations across major marketplaces, brand dotcoms, and social commerce platforms, the company operates at a massive scale.