The Role

Beyond mere process facilitation, the Senior Scrum Master acts as an Agile Coach at the team and tribe levels. You are responsible for engineering high-performance environments, dismantling systemic organizational obstacles, and ensuring that every technical effort translates directly into strategic business value for global logistics and maritime stakeholders.

1. Driving Performance & Business Value (Value Delivery)

• Partner with Product Owners to transform product visions into actionable roadmaps, ensuring the Backlog is prioritized based on ROI (Return on Investment) and strategic business impact.
• Establish and monitor data-driven performance metrics (Velocity, Cycle Time, Lead Time, and Say/Do ratio) to guide objective decision-making.

2. Change Management & Systems Thinking

• Identify and resolve process-related and structural bottlenecks that hinder the progress of Squads and Tribes, moving beyond "band-aid" fixes to systemic solutions.
• Lead advanced Retrospectives focused on shifting mindsets and fostering a culture of Autonomy and psychological safety.

3. Strategic Coordination & Stakeholder Management

• Serve as a strategic liaison between technical teams and senior stakeholders to negotiate resources, project scope, and delivery timelines.
• Ensure absolute transparency regarding progress, dependencies, and risks from the Squad level up to the Executive Board.

4. Mentorship & Capability Building

• Coach and mentor team members on Agile/Lean principles, moving them from "doing" Agile to "being" Agile.
• Rigorously uphold the Definition of Done (DoD) to maintain the highest standards of product quality and technical excellence.

Candidate Requirements

• Experience: Minimum of 3–5 years of hands-on experience as a Scrum Master within complex software development environments. Experience with Scaled Agile (SAFe, LeSS) is highly preferred.
• Strategic Mindset: Ability to see the "big picture"—focusing on the Value Stream rather than just individual tasks.
• Negotiation Skills: Masterful at conflict resolution and influencing stakeholders regarding project priorities and roadmaps.
• Communication: Exceptional English proficiency is a must for presenting and negotiating with international partners and stakeholders.
• Certifications: Preferred professional certifications such as CSM, PSM II/III, SAFe Agilist, or PMP-ACP.
• Attributes: Decisive, critical thinker, and highly adaptable to market shifts.

Client Overview:

A leading global provider of IT solutions specializing in the Maritime, Port, and Logistics industries. Headquartered in East Asia with a significant R&D presence in Vietnam, they empower the world's largest shipping lines and terminal operators with cutting-edge supply chain visibility and automation tools.The Environment:

• Global Scale: Working on high-impact systems that manage millions of TEUs (containers) across international waters.
• Innovation-Driven: Transitioning from traditional delivery models to advanced Agile frameworks to maintain a competitive edge in global trade tech.
• Culture: A collaborative, multinational environment that values technical rigor, continuous improvement, and the professional growth of its engineers.